Refund policy

Returns and cancellations

For online accessory orders, you may cancel without giving a reason within 14 days after the day you receive your goods. Tell us by email at doggiestylegp@gmail.com or write to Doggie Style Grooming Parlour, 9 Rosegrove Lane, Burnley, BB12 6HX, United Kingdom. Please include your name, order number and the items you wish to return. Contacting us helps us process your return; your statutory cancellation rights do not depend on our approval.

Send the goods back within 14 days of notifying us. You pay the direct cost of returning a change-of-mind order. Please retain proof of postage. Handle items only as needed to check their nature, characteristics and fit. We may reduce a refund for loss of value caused by handling beyond what is necessary; this does not affect your rights for faulty goods.

Refunds

For a cancelled order, we refund the goods and the basic delivery charge, where applicable. Extra charges for a premium delivery service are not refundable under the cancellation right. Refunds go to the original payment method, without a refund fee. We refund within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Faulty, damaged or incorrect items

Email us as soon as you notice a problem, with your order number and details. Your legal rights for goods that are faulty, not as described or not fit for purpose remain unaffected. We cover reasonable return costs where the goods are faulty or incorrect.

Cancellation notice

You may use this form, but do not have to: To Doggie Style Grooming Parlour, 9 Rosegrove Lane, Burnley, BB12 6HX; doggiestylegp@gmail.com. I give notice that I cancel my contract for the following goods: ____. Ordered on / received on: ____. Name: ____. Address: ____. Date: ____. Signature (only if sent on paper): ____.

This policy covers online pet accessory purchases. Contact us directly about grooming appointments.